Delivery & Returns

1.       Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website www.tamaarskincare.com

 

2.       Free delivery

2.1    We offer free standard-tracked delivery to all mainland UK addresses

2.2    All international orders will be subject to additional delivery charges.

 

3.       Delivery methods and periods

3.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland the typical period for delivery of products by this method is 3-5 working days.

3.2    If you place your order by 4pm GMT/BST  on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

3.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. Weather conditions, strikes and busy periods, such as the Holidays, may impact delivery times.

 

4.       Delivery charges

4.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

4.2    Applicable delivery charges will depend upon the delivery method you select and the location of the delivery address.

 

5.      Returns

5.1    We believe you will be delighted with your purchases, but there may be occasions  when you feel it necessary to return a product.  We offer a 60 day money back guarantee with all of our products. We will send your replacement item or refund your payment within 5-10 working days upon receipt of your item. Please note we can only exchange products of exactly the same value. 

For refunds please email: hello@tamaarskincare.com

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